Support for Instructors
The questions most frequently asked by instructors are listed below. If you can't find the answers to your questions below, you can contact us using the information to the right.
General
- I cannot see some MasteringMicroBiology study area activities under Macintosh OSX 10.6.
- Does Mastering work with IE8?
- Where can I get a short video introduction to using Mastering? How do I locate Getting Started, training, and help?
- Student has the wrong eBook.
- What new features are in the release, and how do I find out about them?
- My students are having display issues (for example, can't submit some answers or see hints).
- If I set a cookie filter, will it affect Mastering?
- How do I enable Javascript?
- How do I open the authoring tool?
- My instructor access has run out. How do I re-register for Mastering without losing my courses or data?
Course management
- How do I create a course?
- Are there model courses I can use as a starting point for my own course?
- How do I add TAs and colleagues to a course?
- Why can't students enroll in my course?
- Why can't my students submit answers?
- Why can't students see my assignments, even when I have extended the due date?
- My student needs to change his/her student ID or account information.
- My student needs to change into or out of my class.
- One of my students is taking two classes at once with the same textbook. Does s/he need two student access codes?
- What do I do when a course has finished? When a semester finishes?
- Can I get a student access code as well as my instructor code?
Grading
- What are the grading options?
- I don't charge a penalty for using hints, but my students are charged a wrong-answer penalty. Why?
- How do I give one or more students an extension or change a grade?
eBook
- What is the current status of the eBook?
- When I try to view my eBook, I receive the message, "Error: Invalid User. Please use a valid user." How can I correct this problem?
- Why can't I open eBook content?
